Support

Questions, problems and ideas: ekiniaapp@gmail.com

Frequently asked questions

Where is my data stored?

Only on your phone. Ekinia has no server; your records never reach us. See the Privacy Policy for details.

What happens to my records if I change phones?

On the old phone, create a backup file under Settings → Backup, move the file to the new phone (email, a messaging app or a cloud drive) and restore it from the same menu on the new phone. A backup file contains all of your farm records; keep that in mind when sharing it.

What if my phone is lost or damaged?

Because your data lives on your device, we have no way to recover it from a server. That is why we strongly advise creating backups regularly and keeping them somewhere other than the device.

How do I cancel the Pro subscription?

Subscriptions are handled by the store, so cancellation happens there too.

• Android: Google Play → Profile → Payments & subscriptions → Subscriptions.
• iPhone: Settings → your name → Subscriptions.

Cancellation takes effect at the end of the current period; Pro stays active until then.

What happens when the free trial ends?

Unless cancelled, the trial converts to a paid subscription when it ends. To avoid being charged, cancel through the store before the trial period ends.

Are my records deleted when my subscription ends?

No. Ads return, the free-version limits apply again, and records beyond the limit become read-only — they are not deleted.

I bought Pro but the app still shows the free version

Use Settings → Restore Purchases in the app. You must be signed in to the same store account you used for the purchase.

Can I get a refund?

Refunds are governed by the store's refund policy. Since we do not receive the payment directly, we cannot issue refunds ourselves. Request it through Google Play or the App Store.

How do I delete my data?

There is no account, so there is no server record to delete. To remove the data on your phone, see the Data Deletion page.